TY - GEN
T1 - A Multi-concern Method for Identifying Business Services: A Situational Method Engineering Study
AU - Adali, Onat Ege
AU - Türetken, Oktay
AU - Ozkan, Baris
AU - Gilsing, Rick A.M.
AU - Grefen, Paul W.P.J.
PY - 2020/5/29
Y1 - 2020/5/29
N2 - Business services are offerings that enable organizations to achieve their strategic objectives by making their functionality accessible to their customers and business partners. Thus, organizations pay significant attention to and invest in the explicit identification and definition of their business services. This is, however, not a trivial endeavor as multiple concerns that are intrinsic to the concept of business service should be taken into consideration in identifying services. Existing business service identification methods used in isolation do not offer adequate coverage for these concerns. Addressing this issue, we propose a novel method assembled by situational method engineering from a set of existing service identification methods, taking the best aspects from each of them. In this paper, we present an instantiation of the situational method engineering approach alongside the details of the constructed method. We also provide a demonstration of the method with an illustrative scenario based on a real-life business case.
AB - Business services are offerings that enable organizations to achieve their strategic objectives by making their functionality accessible to their customers and business partners. Thus, organizations pay significant attention to and invest in the explicit identification and definition of their business services. This is, however, not a trivial endeavor as multiple concerns that are intrinsic to the concept of business service should be taken into consideration in identifying services. Existing business service identification methods used in isolation do not offer adequate coverage for these concerns. Addressing this issue, we propose a novel method assembled by situational method engineering from a set of existing service identification methods, taking the best aspects from each of them. In this paper, we present an instantiation of the situational method engineering approach alongside the details of the constructed method. We also provide a demonstration of the method with an illustrative scenario based on a real-life business case.
KW - Method
KW - Service identification
KW - Situational method engineering
UR - http://www.scopus.com/inward/record.url?scp=85086312141&partnerID=8YFLogxK
U2 - 10.1007/978-3-030-49418-6_15
DO - 10.1007/978-3-030-49418-6_15
M3 - Conference contribution
SN - 9783030494179
T3 - Lecture Notes in Business Information Processing
SP - 227
EP - 241
BT - Enterprise, Business-Process and Information Systems Modeling - 21st International Conference, BPMDS 2020, 25th International Conference, EMMSAD 2020, Held at CAiSE 2020, Proceedings
A2 - Nurcan, Selmin
A2 - Reinhartz-Berger, Iris
A2 - Soffer, Pnina
A2 - Zdravkovic, Jelena
PB - Springer
ER -