A Method to Transform Value Propositions of a Service System into Business Services

Onderzoeksoutput: Hoofdstuk in Boek/Rapport/CongresprocedureConferentiebijdrageAcademicpeer review

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Samenvatting

In the contemporary business world, organisations engage in service systems to co-create value. Centring around value propositions, the actors of a service system integrate their resources to create novel service solutions for service beneficiaries. The initial step towards integration of resources relates to the identification of resource re-configurations that are relevant in the context of a service system. However, this is a challenging task as the actor compositions in service systems are volatile. Therefore, standardised and modular resource re-configurations are crucial for enabling actors’ agility and for mobilising their resources in their service systems. Recognising these needs, we propose a method to guide the transformation of a value proposition into modular, standardised, and contextualised actor resource re-configurations. The design is based upon the business services paradigm and has been developed by following design science research methodology. Furthermore, we present an application of the method in a real-life business case.
Originele taal-2Engels
TitelEuropean Conference on Information Systems (ECIS 2021)
SubtitelHuman Values Crisis in a Digitizing World
StatusGepubliceerd - 16 mei 2021
Evenement29th European Conference on Information Systems (ECIS 2021): Human Values Crisis in a Digitizing World - Marrakech, Marokko
Duur: 14 jun 202116 jun 2021
https://www.ecis2021.com/

Publicatie series

NaamECIS Research Papers
Volume77

Congres

Congres29th European Conference on Information Systems (ECIS 2021)
LandMarokko
StadMarrakech
Periode14/06/2116/06/21
Internet adres

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