A Method to Guide the Concretization of Costs and Benefits in Service-Dominant Business Models

Onderzoeksoutput: Hoofdstuk in Boek/Rapport/CongresprocedureConferentiebijdrageAcademicpeer review

Samenvatting

Contemporary organizations increasingly transition to a service-orientation to better cater to the needs of customers. To offer the resulting complex service solutions, organizations collaborate in business networks to exchange services, which are typically conceptualized by means of service-dominant business models. As business models influence organizational performance, novel service-dominant business models should be evaluated with respect to how value in terms of costs and benefits is captured per actor. However, limited support is present in literature to guide the concretization of costs and benefits in networked, service-dominant settings to assess the viability of the model. In response, we propose a method to guide the concretization of costs and benefits in service-dominant business models. Building upon existing work in terms of networked value capture, we introduce design parameters to concretize costs and benefits and consequently guide the concretization of these parameters by means of a structured process.
Originele taal-2Engels
TitelBoosting Collaborative Networks 4.0
Subtitel21st IFIP WG 5.5 Working Conference on Virtual Enterprises, PRO-VE 2020, Valencia, Spain, November 23–25, 2020, Proceedings
RedacteurenLuis M. Camarinha-Matos, Hamideh Afsarmanesh, Angel Ortiz
Plaats van productieCham
UitgeverijSpringer
Pagina's61-70
Aantal pagina's10
ISBN van geprinte versie9783030624118
DOI's
StatusGepubliceerd - 16 nov 2020
EvenementWorking Conference on Virtual Enterprises, PRO-VE 2020 - DIGITAL, Valencia, Spanje
Duur: 23 nov 202025 nov 2020

Publicatie series

NaamIFIP Advances in Information and Communication Technology
Volume598
ISSN van geprinte versie1868-4238
ISSN van elektronische versie1868-422X

Congres

CongresWorking Conference on Virtual Enterprises, PRO-VE 2020
LandSpanje
StadValencia
Periode23/11/2025/11/20

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