TY - GEN
T1 - A Method to Guide the Concretization of Costs and Benefits in Service-Dominant Business Models
AU - Gilsing, Rick A.M.
AU - Türetken, Oktay
AU - Ozkan, Baris
AU - Slaats, F.H.
AU - Adali, Onat Ege
AU - Wilbik, Anna M.
AU - Berkers, Frank T.H.M.
AU - Grefen, Paul W.P.J.
PY - 2020/11/16
Y1 - 2020/11/16
N2 - Contemporary organizations increasingly transition to a service-orientation to better cater to the needs of customers. To offer the resulting complex service solutions, organizations collaborate in business networks to exchange services, which are typically conceptualized by means of service-dominant business models. As business models influence organizational performance, novel service-dominant business models should be evaluated with respect to how value in terms of costs and benefits is captured per actor. However, limited support is present in literature to guide the concretization of costs and benefits in networked, service-dominant settings to assess the viability of the model. In response, we propose a method to guide the concretization of costs and benefits in service-dominant business models. Building upon existing work in terms of networked value capture, we introduce design parameters to concretize costs and benefits and consequently guide the concretization of these parameters by means of a structured process.
AB - Contemporary organizations increasingly transition to a service-orientation to better cater to the needs of customers. To offer the resulting complex service solutions, organizations collaborate in business networks to exchange services, which are typically conceptualized by means of service-dominant business models. As business models influence organizational performance, novel service-dominant business models should be evaluated with respect to how value in terms of costs and benefits is captured per actor. However, limited support is present in literature to guide the concretization of costs and benefits in networked, service-dominant settings to assess the viability of the model. In response, we propose a method to guide the concretization of costs and benefits in service-dominant business models. Building upon existing work in terms of networked value capture, we introduce design parameters to concretize costs and benefits and consequently guide the concretization of these parameters by means of a structured process.
KW - Business model evaluation
KW - Business model viability
KW - Information governance
KW - Service-dominant business model
UR - http://www.scopus.com/inward/record.url?scp=85097420825&partnerID=8YFLogxK
U2 - 10.1007/978-3-030-62412-5_5
DO - 10.1007/978-3-030-62412-5_5
M3 - Conference contribution
SN - 9783030624118
T3 - IFIP Advances in Information and Communication Technology
SP - 61
EP - 70
BT - Boosting Collaborative Networks 4.0
A2 - Camarinha-Matos, Luis M.
A2 - Afsarmanesh, Hamideh
A2 - Ortiz, Angel
PB - Springer
CY - Cham
T2 - Working Conference on Virtual Enterprises, PRO-VE 2020
Y2 - 23 November 2020 through 25 November 2020
ER -