A method for operationalizing service-dominant business models into conceptual process models

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Service Dominant Logic (SDL) is a mindset that creates many opportunities for designing and innovating networked-business models. One general problem in business model design is the limited support that would guide the operationalization of business models into process-aware information systems (PAIS). This paper proposes a method (namely, SDBMOM) for the operationalization of service-dominant business models into conceptual business process models in BPMN as a first step to the business model implementation. SDBMOM is developed as part of BASE/X business engineering framework that aims to provide conceptual and methodological support for adopting SDL in the end-to-end business design and operationalization. In the development of the SDBMOM, we follow the design-science research methodology, where we defined the problem and set of design goals, developed and designed our artifact, and demonstrated its use. SDBMOM is conceptualized and characterized in the BASE/X framework and presented as a stepwise method that relies on the well-known process modeling approach - BPMN. In this paper, we use an illustrative scenario of travelling service (i.e. TraXP eXecutive) to demonstrate the validity of the method. A structured method which ensures the operationalization of business models as a whole and delineates the operational scope and their boundaries for each value co-creating organization will provide the basis for the specification of conceptual and executable process models, and eventually the implementation as a process-aware information system.

Originele taal-2Engels
TitelBusiness Modeling and Software Design - 8th International Symposium, BMSD 2018, Proceedings
RedacteurenBoris Shishkov
Plaats van productieCham
UitgeverijSpringer
Pagina's133-148
Aantal pagina's16
ISBN van elektronische versie978-3-319-94214-8
ISBN van geprinte versie978-3-319-94213-1
DOI's
StatusGepubliceerd - 1 jan 2018
Evenement8th International Symposium on Business Modeling and Software Design, BMSD 2018 - Vienna, Oostenrijk
Duur: 2 jul 20184 jul 2018

Publicatie series

NaamLecture Notes in Business Information Processing
Volume319
ISSN van geprinte versie1865-1348

Congres

Congres8th International Symposium on Business Modeling and Software Design, BMSD 2018
LandOostenrijk
StadVienna
Periode2/07/184/07/18

Vingerafdruk

Business Model
Conceptual Model
Process Model
Industry
Information Systems
Logic
Information systems
Process Modeling
Process model
Business model
Business Process
Operationalization
Specification
Engineering
Scenarios
Design
Methodology
Specifications
Demonstrate
Business process model

Citeer dit

Suratno, B., Ozkan, B., Turetken, O., & Grefen, P. (2018). A method for operationalizing service-dominant business models into conceptual process models. In B. Shishkov (editor), Business Modeling and Software Design - 8th International Symposium, BMSD 2018, Proceedings (blz. 133-148). (Lecture Notes in Business Information Processing; Vol. 319). Cham: Springer. https://doi.org/10.1007/978-3-319-94214-8_9
Suratno, Bambang ; Ozkan, Baris ; Turetken, Oktay ; Grefen, Paul. / A method for operationalizing service-dominant business models into conceptual process models. Business Modeling and Software Design - 8th International Symposium, BMSD 2018, Proceedings. redacteur / Boris Shishkov. Cham : Springer, 2018. blz. 133-148 (Lecture Notes in Business Information Processing).
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Suratno, B, Ozkan, B, Turetken, O & Grefen, P 2018, A method for operationalizing service-dominant business models into conceptual process models. in B Shishkov (redactie), Business Modeling and Software Design - 8th International Symposium, BMSD 2018, Proceedings. Lecture Notes in Business Information Processing, vol. 319, Springer, Cham, blz. 133-148, Vienna, Oostenrijk, 2/07/18. https://doi.org/10.1007/978-3-319-94214-8_9

A method for operationalizing service-dominant business models into conceptual process models. / Suratno, Bambang; Ozkan, Baris; Turetken, Oktay; Grefen, Paul.

Business Modeling and Software Design - 8th International Symposium, BMSD 2018, Proceedings. redactie / Boris Shishkov. Cham : Springer, 2018. blz. 133-148 (Lecture Notes in Business Information Processing; Vol. 319).

Onderzoeksoutput: Hoofdstuk in Boek/Rapport/CongresprocedureConferentiebijdrageAcademicpeer review

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Suratno B, Ozkan B, Turetken O, Grefen P. A method for operationalizing service-dominant business models into conceptual process models. In Shishkov B, redacteur, Business Modeling and Software Design - 8th International Symposium, BMSD 2018, Proceedings. Cham: Springer. 2018. blz. 133-148. (Lecture Notes in Business Information Processing). https://doi.org/10.1007/978-3-319-94214-8_9