A cross-national assessment of the satisfaction-loyalty relationship: A customer delight perspective

A. Jong, de, J.C. Ruyter, de, M.G.M. Wetzels

Onderzoeksoutput: Hoofdstuk in Boek/Rapport/CongresprocedureConferentiebijdrageAcademicpeer review

Originele taal-2Engels
TitelProceedings of the INFORMS Marketing Science Conference 2005
Plaats van productieAtlanta
UitgeverijGoizueta Business school, Emory University
StatusGepubliceerd - 2005
Evenementconference; INFORMS Marketing Science Conference 2005; 2005-06-16; 2006-06-18 -
Duur: 16 jun 200518 jun 2006

Congres

Congresconference; INFORMS Marketing Science Conference 2005; 2005-06-16; 2006-06-18
Periode16/06/0518/06/06
AnderINFORMS Marketing Science Conference 2005

Citeer dit

Jong, de, A., Ruyter, de, J. C., & Wetzels, M. G. M. (2005). A cross-national assessment of the satisfaction-loyalty relationship: A customer delight perspective. In Proceedings of the INFORMS Marketing Science Conference 2005 Atlanta: Goizueta Business school, Emory University.