A combinatorial approach to multi-skill workforce scheduling

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This paper deals with scheduling complex tasks with an inhomogeneous set of resources. The problem is to assign technicians to tasks with multi-level skill requirements. Here the requirements are merely the presence of a set of technicians that possess the necessary capabilities. An additional complication is that a set of combined technicians stays together for the duration of a work day. This typically applies to scheduling of maintenance and installation operations. We build schedules by repeated application of a exible matching model that selects tasks to be processed and forms groups of technicians assigned to combinations of tasks. The underlying mixed integer programming (MIP) model is capable of revising technician-task allocations and performs very well, especially in the case of rare skills.
Originele taal-2Engels
Plaats van productieEindhoven
UitgeverijTechnische Universiteit Eindhoven
ISBN van geprinte versie978-90-386-2362-7
StatusGepubliceerd - 2010

Publicatie series

NaamBETA publicatie : working papers
Volume327
ISSN van geprinte versie1386-9213

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