The Information Systems (IS) group studies novel tools and techniques that help organizations use their information systems to support better operational decision making.

Create value through intelligent processing of business information

Information Systems are at the core of modern-day organizations. Both within and between organizations. The Information Systems group studies tools and techniques that help to use them in the best possible way, to get the most value out of them.

In order to do that, the IS group helps organizations to: (i) understand the business needs and value propositions and accordingly design the required business and information system architecture; (ii) design, implement, and improve the operational processes and supporting (information) systems that address the business need, and (iii) use advanced data analytics methods and techniques to support decision making for improving the operation of the system and continuously reevaluating its effectiveness.

We do so in various sectors from transportation and logistics, mobility services, high-tech manufacturing, service industry, and e-commerce to healthcare.

Against this background, IS research concentrates on the following topics:

• Business model design and service systems engineering for digital services.
• Managing digital transformation.
• Data-driven business process engineering and execution.
• Innovative process modeling techniques and execution engines.
• Human aspects of information systems engineering.
• Intelligent decision support through Artificial Intelligence and Computational Intelligence.
• Data-driven decision making.
• Machine learning to optimize resource allocation.