Technology and Routine Learning in High-Tech After-Sales Services

  • Fêdde Zijlstra (Spreker)

Activiteit: Types gesprekken of presentaties › Aangemelde presentatie › Wetenschappelijk

Beschrijving

Firms learn from after-sales services. The question is, how? Based on 10 years of field data from a high-tech firm we demonstrate that technology and routine based learning takes place on both the machine and service office level. These findings contribute to a better understanding of learning in after-sales services.
Periode3 mei 2019
EvenementstitelProduction and Operations Management Society (POMS) 2019
EvenementstypeCongres
Mate van erkenningInternationaal