What makes a good parcel delivery?
An empirical study of the effects of service quality dimensions on customer satisfaction and customer loyalty

  • J.H. Lavell

Student thesis: Master

Abstract

Date of Award23 Dec 2020
Original languageEnglish
SupervisorNĂ©omie Raassens (Supervisor 1) & Jeroen J.L. Schepers (Supervisor 2)

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