The start of the journey towards customer experience measurement in Global Business Services (GBS)
: an explorative research

  • D.K. Hoppenbrouwer

Student thesis: Master

Date of Award31 Aug 2017
Original languageEnglish
SupervisorFred Langerak (Supervisor 1), W. van der Borgh (Supervisor 2) & Jeroen J.L. Schepers (Supervisor 2)

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