| Date of Award | 31 Aug 2017 |
|---|---|
| Original language | English |
| Supervisor | Fred Langerak (Supervisor 1), W. (Michel) van der Borgh (Supervisor 2) & Jeroen J.L. Schepers (Supervisor 2) |
The start of the journey towards customer experience measurement in Global Business Services (GBS): an explorative research
Student thesis: Master