The impact of employees' customer education behavior on rapport and customers' service encounter evaluation
: assessed from customers' and employees' perspective

  • B.A.P. van den Oever

Student thesis: Master

Abstract

Date of Award30 Nov 2015
Original languageEnglish
SupervisorJeroen J.L. Schepers (Supervisor 1) & P.A.M. (Ad) Kleingeld (Supervisor 2)

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