The design of a performance measurement model based on service level agreements

  • M.E.L. van Stratum

Student thesis: Master

Date of Award31 Jan 2007
Original languageEnglish
SupervisorGeert-Jan J.A.N. van Houtum (Supervisor 1)

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Documents

  • 624912

    File: application/pdf, 61.8 MB

    Type: Thesis

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