Skeptic optimism, a counterintuitive trait that improves after-sales service
: a study on individual characteristics of frontline employees

  • M.M.L. Damen

Student thesis: Master

Date of Award31 Oct 2017
Original languageEnglish
SupervisorJeroen J.L. Schepers (Supervisor 1), W. (Michel) van der Borgh (Supervisor 2) & Alex A. Alblas (Supervisor 2)

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