Routing and staffing methods to optimize multi-skilled call centre processes

  • B.M.A. Engelen

Student thesis: Master

Date of Award31 Aug 2008
Original languageEnglish
SupervisorMonique H. Jansen-Vullers (Supervisor 1) & Ivo J.B.F. Adan (Supervisor 2)

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  • 638306

    File: application/pdf, 2.65 MB

    Type: Thesis

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