Personalization in automated digital customer support
: an explorative and experimental study

  • T.R. Aanhane

Student thesis: Master

Date of Award22 Dec 2017
Original languageEnglish
SupervisorEd J. Nijssen (Supervisor 1), Lambèr M.M. Royakkers (Supervisor 2) & W. (Michel) van der Borgh (Supervisor 2)

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