Modeling and simulating a helpdesk process to research different staffing levels

  • M.J. Stegeman

Student thesis: Master

Date of Award31 May 2006
Original languageEnglish
SupervisorMonique H. Jansen-Vullers (Supervisor 1), Nico P. Dellaert (Supervisor 2) & G.Z. Mincsovics (Supervisor 2)

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Documents

  • Verslag

    File: application/pdf, 39.4 MB

    Type: Thesis

  • Appendices

    File: application/pdf, 134 MB

    Type: Thesis

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