Managing the efficiency-quality trade-off in service oriented organizations, by applying and implementing MO and segmentation in the frontlines
: a case study at GGzE

  • S. Marinus

Student thesis: Master

Date of Award31 Aug 2012
Original languageEnglish
SupervisorEd J. Nijssen (Supervisor 1) & W. van der Borgh (Supervisor 2)

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