Influencing customer perceptions and behavior by managing front-line employees

: a study on the effects of aesthetic and emotional labor

  • M.A. Mennen

Student thesis: Master

Abstract

Date of Award5 Jul 2017
Original languageEnglish
SupervisorJeroen J.L. Schepers (Supervisor 1), W. van der Borgh (Supervisor 2) & Shantanu Mullick (Supervisor 2)

Cite this

Influencing customer perceptions and behavior by managing front-line employees: a study on the effects of aesthetic and emotional labor
Mennen, M. A. (Author). 5 Jul 2017

Student thesis: Master