Influencing customer perceptions and behavior by managing front-line employees
: a study on the effects of aesthetic and emotional labor

  • M.A. Mennen

Student thesis: Master

Date of Award5 Jul 2017
Original languageEnglish
SupervisorJeroen J.L. Schepers (Supervisor 1), W. (Michel) van der Borgh (Supervisor 2) & S. Mullick (Supervisor 2)

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