Improving maintenance-sensitive products using online product reviews
: the effect of adding product features on consumer satisfaction through consumers' perceptions of capability, usability and maintainability

  • R. van Kemenade

Student thesis: Master

Date of Award28 Feb 2018
Original languageEnglish
SupervisorEd J. Nijssen (Supervisor 1), S. Mullick (Supervisor 2) & Sarah E.C. Gelper (Supervisor 2)

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