How to model consumer complaints?
: the reference model

G.J.M. de Jong
A.A.G. van Beurden
R.F.A. van den Broek

Industrial Engineering and Innovation Sciences

Student thesis: Master

Date of Award	31 Dec 2004
Original language	English
Supervisor	Elke den Ouden (Supervisor 1) & Aarnout C. Brombacher (Supervisor 2)

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Reference Model HDRW70
File: application/zip, 376 KB
Type: Thesis

Verslag
File: application/pdf, 1.25 MB
Type: Thesis

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