How to model consumer complaints?
the reference model

  • G.J.M. de Jong
  • A.A.G. van Beurden
  • R.F.A. van den Broek

Student thesis: Master

Date of Award31 Dec 2004
Original languageEnglish
SupervisorElke den Ouden (Supervisor 1) & Aarnout C. Brombacher (Supervisor 2)

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