Factors which influence net promoter score in a multichannel service context

  • O. Hoogendorp

Student thesis: Master

Abstract

Date of Award31 Aug 2010
Original languageEnglish
SupervisorA. de Jong (Supervisor 1) & Karel H. van Donselaar (Supervisor 2)

Cite this

Factors which influence net promoter score in a multichannel service context
Hoogendorp, O. (Author). 31 Aug 2010

Student thesis: Master