Exploring the effects of smart technology usage on customer participation, innovativeness, and service performance of frontline service engineers

  • J.M.A. Loos

Student thesis: Master

Date of Award30 Jun 2021
Original languageEnglish
SupervisorJeroen J.L. Schepers (Supervisor 1) & P.A.M. (Ad) Kleingeld (Supervisor 2)

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