Exploring the effects of Service Failure Context on Complaint Behavior and Service Recovery Satisfaction

  • Ilgaz Baykal

Student thesis: Master

Date of Award28 Jun 2024
Original languageEnglish
SupervisorJeroen J.L. Schepers (Supervisor 1) & Néomie Raassens (Supervisor 2)

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    File: application/pdf, 5.13 MB

    Type: Thesis

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