Exploring performance measurement and customer experience management for e-waste reverse logistics services from a B2B perspective
: a case study

  • M.J.M. Pondes

Student thesis: Master

Date of Award30 Nov 2021
Original languageEnglish
SupervisorL.E. van Zyl (Supervisor 1), Anna-Sophie Ulfert-Blank (Supervisor 2) & Josette M.P. Gevers (Supervisor 2)

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