Exceptions and flexibility in business processes
: examining the effects of exceptions on key performance indicators and the use of flexibility

  • G.R. van IJzendoorn

Student thesis: Master

Date of Award30 Nov 2013
Original languageEnglish
SupervisorRemco M. Dijkman (Supervisor 1) & Oktay Türetken (Supervisor 2)

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    Type: Thesis

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