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Evaluating the applicability of a user-centered failure classification model for field feedback from call centers

  • A.J.M. Schouwenaar

Student thesis: Master

Date of Award30 Nov 2007
Original languageEnglish
SupervisorAarnout C. Brombacher (Supervisor 1), I.M. Luyk (Supervisor 2) & A. Koca (Supervisor 2)

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  • 632531

    File: application/pdf, 8.72 MB

    Type: Thesis

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