Enabling Performance Analysis and Resource Utilization Analysis in Processes with Queues from Incomplete Event Logs, on the example of the ITSM Incident Management Process

  • Sander van Gansewinkel

Student thesis: Master

Date of Award7 Jun 2024
Original languageEnglish
SupervisorDirk Fahland (Supervisor 1) & Vadim V. Denisov (External coach)

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