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Demand forecasting and hierachical workforce staffing in Customer Service Chat (CSC) Centres

  • W.E.M. Leenen

Student thesis: Master

Date of Award30 Jun 2016
Original languageEnglish
SupervisorS.S. Dabadghao (Supervisor 1) & Nico P. Dellaert (Supervisor 2)

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Documents

  • full text

    File: application/pdf, 1.1 MB

    Type: Thesis

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