Demand forecasting and hierachical workforce staffing in Customer Service Chat (CSC) Centres

  • W.E.M. Leenen

Student thesis: Master

Abstract

Date of Award30 Jun 2016
Original languageEnglish
SupervisorShaunak S. Dabadghao (Supervisor 1) & Nico P. Dellaert (Supervisor 2)

Cite this

Demand forecasting and hierachical workforce staffing in Customer Service Chat (CSC) Centres
Leenen, W. E. M. (Author). 30 Jun 2016

Student thesis: Master