Capacity optimization for call centers using queuing models

  • A. Bunthof

Student thesis: Master

Abstract

Date of Award30 Sep 2019
Original languageEnglish
SupervisorMarko A.A. Boon (Supervisor 1), Britt W.J. Mathijsen (Supervisor 2), Leon Vink (External coach), Eduard Kalsbeek (External coach) & B├╝nyamin Ozkilic (External coach)

Cite this

Capacity optimization for call centers using queuing models
Bunthof, A. (Author). 30 Sep 2019

Student thesis: Master