| Date of Award | 23 Dec 2022 |
|---|---|
| Original language | English |
| Supervisor | Ed J. Nijssen (Supervisor 1), Remco M. Dijkman (Supervisor 2) & Jeroen J.L. Schepers (Supervisor 2) |
Better customer retention with a multi-class customer churn prediction model that incorporates past customer churn reasons to drive proactively marketing actions: A unique customer churn prediction model that incorporates in-house information about past churn reasons in the dataset
Student thesis: Master