: how internet portals affect the relationship between business customer and service provider in the insurance industry : internet-based self-service technology in a business-to-business setting

  • W.J.M. Tummers

Student thesis: Master


Date of Award30 Apr 2008
Original languageEnglish
SupervisorA. de Jong (Supervisor 1), Ed J. Nijssen (Supervisor 2) & Jeroen J.L. Schepers (Supervisor 2)

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