@inproceedings{dbf0991155b349a681888c63f8e8b5ba,
title = "Workflow simulation for operational decision support using design, historic and state information",
abstract = "Simulation is widely used as a tool for analyzing business processes but is mostly focused on examining rather abstract steady-state situations. Such analyses are helpful for the initial design of a business process but are less suitable for operational decision making and continuous improvement. Here we describe a simulation system for operational decision support in the context of workflow management. To do this we exploit not only the workflow{\textquoteright}s design, but also logged data describing the system{\textquoteright}s observed historic behavior, and information extracted about the current state of the workflow. Making use of actual data capturing the current state and historic information allows our simulations to accurately predict potential near-future behaviors for different scenarios. The approach is supported by a practical toolset which combines and extends the workflow management system YAWL and the process mining framework ProM.",
author = "A. Rozinat and M.T. Wynn and {Aalst, van der}, W.M.P. and {Hofstede, ter}, A.H.M. and C.J. Fidge",
year = "2008",
doi = "10.1007/978-3-540-85758-7_16",
language = "English",
isbn = "978-3-540-85757-0",
series = "Lecture Notes in Computer Science",
publisher = "Springer",
pages = "196--211",
editor = "M. Dumas and M. Reichert and M.-C. Shan",
booktitle = "Business Process Management : proceedings of the 6th International Conference, BPM 2008, Milan, Italy, September 2-4, 2008",
address = "Germany",
note = "6th International Conference on Business Process Management (BPM 2008), BPM 2008 ; Conference date: 02-09-2008 Through 04-09-2008",
}