Workflow simulation for operational decision support using design, historic and state information

A. Rozinat, M.T. Wynn, W.M.P. Aalst, van der, A.H.M. Hofstede, ter, C.J. Fidge

Research output: Chapter in Book/Report/Conference proceedingConference contributionAcademic

33 Citations (Scopus)

Abstract

Simulation is widely used as a tool for analyzing business processes but is mostly focused on examining rather abstract steady-state situations. Such analyses are helpful for the initial design of a business process but are less suitable for operational decision making and continuous improvement. Here we describe a simulation system for operational decision support in the context of workflow management. To do this we exploit not only the workflow’s design, but also logged data describing the system’s observed historic behavior, and information extracted about the current state of the workflow. Making use of actual data capturing the current state and historic information allows our simulations to accurately predict potential near-future behaviors for different scenarios. The approach is supported by a practical toolset which combines and extends the workflow management system YAWL and the process mining framework ProM.
Original languageEnglish
Title of host publicationBusiness Process Management : proceedings of the 6th International Conference, BPM 2008, Milan, Italy, September 2-4, 2008
EditorsM. Dumas, M. Reichert, M.-C. Shan
Place of PublicationBerlin
PublisherSpringer
Pages196-211
ISBN (Print)978-3-540-85757-0
DOIs
Publication statusPublished - 2008
Event6th International Conference on Business Process Management (BPM 2008) - Milan, Italy
Duration: 2 Sep 20084 Sep 2008

Publication series

NameLecture Notes in Computer Science
Volume5240
ISSN (Print)0302-9743

Conference

Conference6th International Conference on Business Process Management (BPM 2008)
Abbreviated titleBPM 2008
CountryItaly
CityMilan
Period2/09/084/09/08

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