TY - CHAP
T1 - Workflow management: an overview
AU - Ouyang, C.
AU - Adams, M.
AU - Wynn, M.T.
AU - Hofstede, ter, A.H.M.
PY - 2010
Y1 - 2010
N2 - Workflow management has its origin in the office automation systems of
the seventies, but it is not until fairly recently that conceptual and technological
breakthroughs have led to its widespread adoption. In fact, nowadays, processawareness
has become an accepted and integral part of various types of systems.
Through the use of process-aware information systems, workflows can be specified
and enacted, thus providing automated support for business processes. A workflow
explicitly represents control-flow dependencies between the various tasks of the
business process, the information that is required and that can be produced by them,
and the link between these tasks and the resources, be they human or not, which can
execute them. In this way, processes can be performed more efficiently and
effectively, compliance with respect to standard procedures and practices can be
monitored more closely, and rapid change in response to evolving market conditions
can be achieved more easily. This chapter provides an overview of the field of
workflow management.
AB - Workflow management has its origin in the office automation systems of
the seventies, but it is not until fairly recently that conceptual and technological
breakthroughs have led to its widespread adoption. In fact, nowadays, processawareness
has become an accepted and integral part of various types of systems.
Through the use of process-aware information systems, workflows can be specified
and enacted, thus providing automated support for business processes. A workflow
explicitly represents control-flow dependencies between the various tasks of the
business process, the information that is required and that can be produced by them,
and the link between these tasks and the resources, be they human or not, which can
execute them. In this way, processes can be performed more efficiently and
effectively, compliance with respect to standard procedures and practices can be
monitored more closely, and rapid change in response to evolving market conditions
can be achieved more easily. This chapter provides an overview of the field of
workflow management.
U2 - 10.1007/978-3-642-00416-2_18
DO - 10.1007/978-3-642-00416-2_18
M3 - Chapter
SN - 978-3-642-00415-5
T3 - International handbooks on information systems
SP - 387
EP - 418
BT - Handbook on business process management 1 : introduction, methods, and information systems
A2 - Brocke, vom, J.
A2 - Rosemann, M.
PB - Springer
CY - Berlin
ER -