Abstract
In what ways could the future of emotional bonds between humans and conversational AI change us? To explore this question in a multi-faceted manner, designers, engineers, philosophers as separate focus groups were given a design fiction probe— a story of a chatbot’s disappearance from a person’s life. Though articulated in discipline-specific ways, participants expressed similar concerns and hopes: 1) caring for a machine could teach people to emotionally care for themselves and others, 2) the boundary between human and non-human emotions may become blurred when people project their own emotions onto AI, e.g., a bot’s ”breakdown” as one’s own, and 3) people may then intertwine their identities with AI through emotions. We consider ethical ramifications of socially constructed emotions between humans and conversational agents.
Original language | English |
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Title of host publication | Proceedings of the 4th International Conference on Conversational User Interfaces, CUI 2022 |
Place of Publication | New York |
Publisher | Association for Computing Machinery, Inc. |
Pages | 19:1-19:11 |
Number of pages | 11 |
ISBN (Electronic) | 978-1-4503-9739-1 |
DOIs | |
Publication status | Published - 26 Jul 2022 |
Event | 4th Conference on Conversational User Interfaces, CUI 2022 - Glasgow, United Kingdom Duration: 26 Jul 2022 → 28 Jul 2022 Conference number: 4 |
Publication series
Name | ACM International Conference Proceeding Series |
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Conference
Conference | 4th Conference on Conversational User Interfaces, CUI 2022 |
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Abbreviated title | CUI 2022 |
Country/Territory | United Kingdom |
City | Glasgow |
Period | 26/07/22 → 28/07/22 |
Keywords
- Affective computing
- Conversational AI
- Design fiction
- Focus groups