When cognitive biases lead to business process management issues

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Abstract

There is a broad consensus that design decision making is important for Business Process Management success. Despite many business process design approaches and practices that are available, the quality of business process analysis and design relies heavily on human factors.
Some of these factors concern cognitive biases. In this paper, we explore the role of cognitive biases in four key issues regarding the designt ime phases of the business process management lifecycle. We outline some research directions that may help us understand and improve the
effects of cognitive biases in the design-related practices of business process management.
Original languageEnglish
Title of host publicationBusiness Process Management Workshops - BPM 2016 International Workshops, Revised Papers, 2016
Subtitle of host publicationBPM 2016 International Workshops, Rio de Janeiro, Brazil, September 19, 2016, Revised Papers
EditorsMarcelo Fantinato, Marlon Dumas
Place of PublicationDordrecht
PublisherSpringer
Pages147–156
Number of pages10
ISBN (Electronic)978-3-319-58457-7
ISBN (Print)978-3-319-58456-0
DOIs
Publication statusPublished - 6 May 2017
Event9th International Workshop on Social and Human Aspects of Business Process Management (BPMS2 2016), September 19, 2016, Rio de Janeiro, Brazil - Rio de Janeiro, Brazil
Duration: 9 Sep 20169 Sep 2016
http://www.bpms2.org/

Publication series

NameLecture Notes in Business Information Processing
Volume281

Conference

Conference9th International Workshop on Social and Human Aspects of Business Process Management (BPMS2 2016), September 19, 2016, Rio de Janeiro, Brazil
Abbreviated titleBPMS2 2016
CountryBrazil
CityRio de Janeiro
Period9/09/169/09/16
Internet address

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    Razavian, M., Turetken, O., & Vanderfeesten, I. T. P. (2017). When cognitive biases lead to business process management issues. In M. Fantinato, & M. Dumas (Eds.), Business Process Management Workshops - BPM 2016 International Workshops, Revised Papers, 2016: BPM 2016 International Workshops, Rio de Janeiro, Brazil, September 19, 2016, Revised Papers (pp. 147–156). (Lecture Notes in Business Information Processing; Vol. 281). Dordrecht: Springer. https://doi.org/10.1007/978-3-319-58457-7_11