When cognitive biases lead to business process management issues

M. Razavian; O. Turetken; I.T.P. Vanderfeesten

doi:10.1007/978-3-319-58457-7_11

When cognitive biases lead to business process management issues

M. Razavian, O. Turetken, I.T.P. Vanderfeesten

Information Systems IE&IS

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Academic › peer-review

6 Citations (Scopus)

1 Downloads (Pure)

Abstract

There is a broad consensus that design decision making is important for Business Process Management success. Despite many business process design approaches and practices that are available, the quality of business process analysis and design relies heavily on human factors.
Some of these factors concern cognitive biases. In this paper, we explore the role of cognitive biases in four key issues regarding the designt ime phases of the business process management lifecycle. We outline some research directions that may help us understand and improve the
effects of cognitive biases in the design-related practices of business process management.

Original language	English
Title of host publication	Business Process Management Workshops - BPM 2016 International Workshops, Revised Papers, 2016
Subtitle of host publication	BPM 2016 International Workshops, Rio de Janeiro, Brazil, September 19, 2016, Revised Papers
Editors	Marcelo Fantinato, Marlon Dumas
Place of Publication	Dordrecht
Publisher	Springer
Pages	147–156
Number of pages	10
ISBN (Electronic)	978-3-319-58457-7
ISBN (Print)	978-3-319-58456-0
DOIs	https://doi.org/10.1007/978-3-319-58457-7_11
Publication status	Published - 6 May 2017
Event	9th International Workshop on Social and Human Aspects of Business Process Management (BPMS2 2016), September 19, 2016, Rio de Janeiro, Brazil - Rio de Janeiro, Brazil Duration: 9 Sept 2016 → 9 Sept 2016 http://www.bpms2.org/

Publication series

Name	Lecture Notes in Business Information Processing
Volume	281

Conference

Conference	9th International Workshop on Social and Human Aspects of Business Process Management (BPMS2 2016), September 19, 2016, Rio de Janeiro, Brazil
Abbreviated title	BPMS2 2016
Country/Territory	Brazil
City	Rio de Janeiro
Period	9/09/16 → 9/09/16
Internet address	http://www.bpms2.org/

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10.1007/978-3-319-58457-7_11

Cite this

Razavian, M., Turetken, O., & Vanderfeesten, I. T. P. (2017). When cognitive biases lead to business process management issues. In M. Fantinato, & M. Dumas (Eds.), Business Process Management Workshops - BPM 2016 International Workshops, Revised Papers, 2016: BPM 2016 International Workshops, Rio de Janeiro, Brazil, September 19, 2016, Revised Papers (pp. 147–156). (Lecture Notes in Business Information Processing; Vol. 281). Springer. https://doi.org/10.1007/978-3-319-58457-7_11

Razavian, M. ; Turetken, O. ; Vanderfeesten, I.T.P. / When cognitive biases lead to business process management issues. Business Process Management Workshops - BPM 2016 International Workshops, Revised Papers, 2016: BPM 2016 International Workshops, Rio de Janeiro, Brazil, September 19, 2016, Revised Papers. editor / Marcelo Fantinato ; Marlon Dumas. Dordrecht : Springer, 2017. pp. 147–156 (Lecture Notes in Business Information Processing).

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Razavian, M , Turetken, O & Vanderfeesten, ITP 2017, When cognitive biases lead to business process management issues. in M Fantinato & M Dumas (eds), Business Process Management Workshops - BPM 2016 International Workshops, Revised Papers, 2016: BPM 2016 International Workshops, Rio de Janeiro, Brazil, September 19, 2016, Revised Papers. Lecture Notes in Business Information Processing, vol. 281, Springer, Dordrecht, pp. 147–156, 9th International Workshop on Social and Human Aspects of Business Process Management (BPMS2 2016), September 19, 2016, Rio de Janeiro, Brazil, Rio de Janeiro, Brazil, 9/09/16. https://doi.org/10.1007/978-3-319-58457-7_11

When cognitive biases lead to business process management issues. / Razavian, M.; Turetken, O.; Vanderfeesten, I.T.P.
Business Process Management Workshops - BPM 2016 International Workshops, Revised Papers, 2016: BPM 2016 International Workshops, Rio de Janeiro, Brazil, September 19, 2016, Revised Papers. ed. / Marcelo Fantinato; Marlon Dumas. Dordrecht: Springer, 2017. p. 147–156 (Lecture Notes in Business Information Processing; Vol. 281).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Academic › peer-review

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Razavian M , Turetken O, Vanderfeesten ITP. When cognitive biases lead to business process management issues. In Fantinato M, Dumas M, editors, Business Process Management Workshops - BPM 2016 International Workshops, Revised Papers, 2016: BPM 2016 International Workshops, Rio de Janeiro, Brazil, September 19, 2016, Revised Papers. Dordrecht: Springer. 2017. p. 147–156. (Lecture Notes in Business Information Processing). doi: 10.1007/978-3-319-58457-7_11

When cognitive biases lead to business process management issues

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