What's on your virtual mind? mind perception in human-agent negotiations

Minha Lee, Gale Lucas, Johnathan Mell, Emmanuel Johnson, Jonathan Gratch

Research output: Chapter in Book/Report/Conference proceedingConference contributionAcademicpeer-review

16 Citations (Scopus)
255 Downloads (Pure)

Abstract

Recent research shows that how we respond to other social actors depends on what sort of mind we ascribe to them. In this article we examine how perceptions of a virtual agent's mind shape behavior in human-agent negotiations. We varied descriptions and communicative behavior of virtual agents on two dimensions according to the mind perception theory:agency (cognitive aptitude) andpatiency (affective aptitude). Participants then engaged in negotiations with the different agents. People scored more points and engaged in shorter negotiations with agents described to be cognitively intelligent, and got lower points and had longer negotiations with agents that were described to be cognitively unintelligent. Accordingly, agents described as having low agency ended up earning more points than those with high agency. Within the negotiations themselves, participants sent more happy and surprise emojis and emotionally valenced messages to agents described to be emotional. This high degree of described patiency also affected perceptions of the agent's moral standing and relatability. In short, manipulating the perceived mind of agents affects how people negotiate with them. We discuss these results, which show that agents are perceived not only as social actors, but as intentional actors through negotiations.
Original languageEnglish
Title of host publicationIVA 2019 - Proceedings of the 19th ACM International Conference on Intelligent Virtual Agents
Place of PublicationWashington
PublisherAssociation for Computing Machinery, Inc
Pages38-45
Number of pages8
ISBN (Electronic)978-1-4503-6672-4
DOIs
Publication statusPublished - 2 Jul 2019
EventIVA '19, 19th ACM International Conference on Intelligent Virtual Agents - Paris, France
Duration: 2 Jul 20195 Jul 2019

Conference

ConferenceIVA '19, 19th ACM International Conference on Intelligent Virtual Agents
Country/TerritoryFrance
CityParis
Period2/07/195/07/19

Keywords

  • Humanagent negotiation
  • IAGO negotiation platform
  • Mind perception theory
  • Theory of mind
  • Virtual agent

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