What works, and why, in business services provision for SMEs : insights from evolutionary theory

M.C.J. Caniëls, H.A. Romijn

Research output: Book/ReportReportAcademic

11 Citations (Scopus)
108 Downloads (Pure)

Abstract

Programmes providing services for small and medium enterprises are important in developed and developing countries alike. Yet, the quality and impact of many of these programmes continues to be relatively disappointing. In this paper we analyse the performance and functioning of the Small Business Service in the UK, and the Business Development Services support model that has been commonly adopted in less developed countries. Modem theories of innovation and services marketing management serve as our analytical lens. Important weaknesses in programme structure and implementation practices emerge, which mainly revolve around user-producer interaction, organisational issues, and the lack of a broad systems perspective.
Original languageEnglish
Place of PublicationEindhoven
PublisherTechnische Universiteit Eindhoven
Number of pages23
Publication statusPublished - 2005

Publication series

NameECIS working paper series
Volume200503

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  • Cite this

    Caniëls, M. C. J., & Romijn, H. A. (2005). What works, and why, in business services provision for SMEs : insights from evolutionary theory. (ECIS working paper series; Vol. 200503). Eindhoven: Technische Universiteit Eindhoven.