Weaving Together Disciplines: Service Blueprinting for Multidisciplinary E-Textile Design

Melissa Esmeralda van Schaik; S. A.S. Pichon; M. J. Toeters; E. Bottenberg; J. F. Gonzalez; J.-C. Kuhlmann

doi:10.3390/engproc2023052016

Weaving Together Disciplines: Service Blueprinting for Multidisciplinary E-Textile Design

Melissa Esmeralda van Schaik (Corresponding author), S. A.S. Pichon (Corresponding author), M. J. Toeters, E. Bottenberg, J. F. Gonzalez, J.-C. Kuhlmann

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Abstract

The advancements of e-textiles have accelerated innovation in diverse fields such as wearable technology and safety but face several challenges in commercial viability. Within the field of Human–Computer Interaction (HCI), comprehensive textile knowledge is often underrated which could lead to issues with user-acceptability, and ununiformed design choices, neglecting the textile’s tactile qualities. Designers often overlook the balance between aesthetics and functionality, while manufacturing companies struggle with limited documentation and gaps between textile and hardware manufacturing. To facilitate multidisciplinary e-textile development, this study encourages the use of service blueprinting to enhance collaboration and knowledge transfer across disciplines, illustrated by a use case.

Original language	English
Article number	16
Number of pages	7
Journal	Engineering Proceedings
Volume	52
Issue number	1
DOIs	https://doi.org/10.3390/engproc2023052016
Publication status	Published - Jan 2024

Bibliographical note

Publisher Copyright:
© 2024 by the authors.

Keywords

e-textile design
multidisciplinary
service blueprint
user-centered design

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Cite this

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Weaving Together Disciplines: Service Blueprinting for Multidisciplinary E-Textile Design

Abstract

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