In consumer electronics, the high degree of innovation has resulted in a constant flow of new generations of products with ever increasing functionality. In this chapter, a real case is described in which field data from CD players are used with the aim of preventing the recurrence of ‘old’ problems in a new generation of digital video recorders. The difficulties in using warranty data for this purpose are highlighted.
|Title of host publication||Case studies in reliability and maintenance|
|Editors||W.R. Blischke, D.N.P. Murthy|
|Place of Publication||Chichester|
|Number of pages||661|
|Publication status||Published - 2003|