Visualizing recommendations to support exploration, transparency and controllability

K. Verbert, D. Parra, P. Brusilovsky, E. Duval

    Research output: Chapter in Book/Report/Conference proceedingConference contributionAcademicpeer-review

    114 Citations (Scopus)

    Abstract

    Research on recommender systems has traditionally focused on the development of algorithms to improve accuracy of recommendations. So far, little research has been done to enable user interaction with such systems as a basis to support exploration and control by end users. In this paper, we present our research on the use of information visualization techniques to interact with recommender systems. We investigated how information visualization can improve user understanding of the typically black-box rationale behind recommendations in order to increase their perceived relevance and meaning and to support exploration and user involvement in the recommendation process. Our study has been performed using TalkExplorer, an interactive visualization tool developed for attendees of academic conferences. The results of user studies performed at two conferences allowed us to obtain interesting insights to enhance user interfaces that integrate recommendation technology. More specifically, effectiveness and probability of item selection both increase when users are able to explore and interrelate multiple entities -- i.e. items bookmarked by users, recommendations and tags.
    Original languageEnglish
    Title of host publicationProceedings of the 2013 International Conference on Intelligent User Interfaces (IUI'13, Santa Monica CA, USA, March 19-22, 2013))
    Place of PublicationNew York NY
    PublisherAssociation for Computing Machinery, Inc
    Pages351-362
    ISBN (Print)978-1-4503-1965-2
    DOIs
    Publication statusPublished - 2013
    Event18th International Conference on Intelligent User Interfaces (IUI 2013) - Santa Monica, United States
    Duration: 19 Mar 201322 Mar 2013
    Conference number: 18

    Conference

    Conference18th International Conference on Intelligent User Interfaces (IUI 2013)
    Abbreviated titleIUI 2013
    CountryUnited States
    CitySanta Monica
    Period19/03/1322/03/13

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