Visual support for work assignment in process-aware information systems

M. Leoni, de, W.M.P. Aalst, van der, A.H.M. Hofstede, ter

Research output: Chapter in Book/Report/Conference proceedingConference contributionAcademic

20 Citations (Scopus)

Abstract

Process-aware information systems ranging from generic workflow systems to dedicated enterprise information systems use work lists to offer so-called work items to users. The work list handlers typically show a sorted list of work items comparable to the way that e-mails are presented in most e-mail programs. Since the work list handler is the dominant interface between the system and its users, it is worthwhile to provide a more advanced graphical interface that uses context information about work items and users. This paper uses the "map metaphor" to visualise work items and resources (e.g., users) in a sophisticated manner. Moreover, based on "distance notions" work items are visualised differently. For example, urgent work items of a type that suits the user are highlighted. The underlying map and distance notions may be of a geographical nature (e.g., a map of a city of office building), but may also be based on the process design, organisational structures, social networks, due dates, calenders, etc. The approach presented in this paper is supported by a visualisation framework implemented in the context of YAWL. The framework is set up in such a way that it can easily be combined with other workflow systems.
Original languageEnglish
Title of host publicationBusiness Process Management (6th International Conference, BPM 2008, Milan, Italy, September 1-5, 2008, Proceedings)
EditorsM. Dumas, M. Reichert, M.-C. Shan
Place of PublicationBerlin
PublisherSpringer
Pages67-83
ISBN (Print)978-3-540-85757-0
DOIs
Publication statusPublished - 2008

Publication series

NameLecture Notes in Computer Science
Volume5240
ISSN (Print)0302-9743

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