TY - GEN
T1 - Visual support for work assignment in process-aware information systems
AU - Leoni, de, M.
AU - Aalst, van der, W.M.P.
AU - Hofstede, ter, A.H.M.
PY - 2008
Y1 - 2008
N2 - Process-aware information systems ranging from generic
workflow systems to dedicated enterprise information systems use work
lists to offer so-called work items to users. The work list handlers
typically show a sorted list of work items comparable to the way that
e-mails are presented in most e-mail programs. Since the work list
handler is the dominant interface between the system and its users, it
is worthwhile to provide a more advanced graphical interface that uses
context information about work items and users. This paper uses the
"map metaphor" to visualise work items and resources (e.g., users) in
a sophisticated manner. Moreover, based on "distance notions" work
items are visualised differently. For example, urgent work items of
a type that suits the user are highlighted. The underlying map and
distance notions may be of a geographical nature (e.g., a map of a
city of office building), but may also be based on the process design,
organisational structures, social networks, due dates, calenders, etc. The
approach presented in this paper is supported by a visualisation framework
implemented in the context of YAWL. The framework is set up
in such a way that it can easily be combined with other workflow systems.
AB - Process-aware information systems ranging from generic
workflow systems to dedicated enterprise information systems use work
lists to offer so-called work items to users. The work list handlers
typically show a sorted list of work items comparable to the way that
e-mails are presented in most e-mail programs. Since the work list
handler is the dominant interface between the system and its users, it
is worthwhile to provide a more advanced graphical interface that uses
context information about work items and users. This paper uses the
"map metaphor" to visualise work items and resources (e.g., users) in
a sophisticated manner. Moreover, based on "distance notions" work
items are visualised differently. For example, urgent work items of
a type that suits the user are highlighted. The underlying map and
distance notions may be of a geographical nature (e.g., a map of a
city of office building), but may also be based on the process design,
organisational structures, social networks, due dates, calenders, etc. The
approach presented in this paper is supported by a visualisation framework
implemented in the context of YAWL. The framework is set up
in such a way that it can easily be combined with other workflow systems.
U2 - 10.1007/978-3-540-85758-7_8
DO - 10.1007/978-3-540-85758-7_8
M3 - Conference contribution
SN - 978-3-540-85757-0
T3 - Lecture Notes in Computer Science
SP - 67
EP - 83
BT - Business Process Management (6th International Conference, BPM 2008, Milan, Italy, September 1-5, 2008, Proceedings)
A2 - Dumas, M.
A2 - Reichert, M.
A2 - Shan, M.-C.
PB - Springer
CY - Berlin
ER -