Virtualizing customer service teams : The role of virtual teams efficacy.

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Academic

Original language	English
Title of host publication	Proceedings of the 18th Annual Frontiers in Service Conference
Place of Publication	Honolulu, Hawaii, USA
Publication status	Published - 2009
Event	conference; 18th Annual Frontiers in Service Conference; 2009-10-29; 2009-11-01 - Duration: 29 Oct 2009 → 1 Nov 2009

Conference	conference; 18th Annual Frontiers in Service Conference; 2009-10-29; 2009-11-01
Period	29/10/09 → 1/11/09
Other	18th Annual Frontiers in Service Conference

Cite this

@inproceedings{d2a54dd5aedf474fa416103b94d493bc,

title = "Virtualizing customer service teams : The role of virtual teams efficacy.",

author = "J.J.L. Schepers and \{Jong, de\}, A. and \{Ruyter, de\}, J.C. and M.G.M. Wetzels",

year = "2009",

language = "English",

booktitle = "Proceedings of the 18th Annual Frontiers in Service Conference",

note = "conference; 18th Annual Frontiers in Service Conference; 2009-10-29; 2009-11-01 ; Conference date: 29-10-2009 Through 01-11-2009",

}

TY - GEN

T1 - Virtualizing customer service teams : The role of virtual teams efficacy.

AU - Schepers, J.J.L.

AU - Jong, de, A.

AU - Ruyter, de, J.C.

AU - Wetzels, M.G.M.

PY - 2009

Y1 - 2009

M3 - Conference contribution

BT - Proceedings of the 18th Annual Frontiers in Service Conference

CY - Honolulu, Hawaii, USA

T2 - conference; 18th Annual Frontiers in Service Conference; 2009-10-29; 2009-11-01

Y2 - 29 October 2009 through 1 November 2009

ER -