Using task descriptions with explicit representation of allocation of functions, authority and responsibility to design and assess automation

Elodie Bouzekri; Alexandre Canny; Célia Martinie; Philippe Palanque; Christine Gris

doi:10.1007/978-3-030-05297-3_3

Using task descriptions with explicit representation of allocation of functions, authority and responsibility to design and assess automation

Elodie Bouzekri
, Alexandre Canny
, Célia Martinie
, Philippe Palanque
, Christine Gris

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Academic › peer-review

16 Citations (Scopus)

Abstract

Automation can be considered as a design alternative that brings the benefits of reducing the potential for human error and of increasing performance. However, badly designed automations, of which some of them are called automation surprises, can have a very negative impact on the overall performance of the couple operator/system. Automation design requires the definition of three specific aspects defining the relationship between the user and the system: allocation of functions, authority and responsibility. While these abstract concepts are usually well understood at a high level of abstraction, their integration within a development process is cumbersome. This paper presents an approach based on task models to explicitly handle those concepts. We show how such concepts can be integrated in a task modeling notation and illustrate on a case study how this notation can be used to describe design alternatives with different allocation of functions, authority and responsibility between the user and the system. Exploiting the case study, we demonstrate that embedding explicitly these concepts in a notation supports analysis and assessment of automation designs.

Original language	English
Title of host publication	Human Work Interaction Design. Designing Engaging Automation - 5th IFIP WG 13.6 Working Conference, HWID 2018, Revised Selected Papers
Editors	Torkil Clemmensen, Pedro Campos, Arminda Lopes, Frederica Gonçalves, José Abdelnour-Nocera, Virpi Roto, Barbara Rita Barricelli
Place of Publication	Cham
Publisher	Springer
Pages	36-56
Number of pages	21
ISBN (Electronic)	978-3-030-05297-3
ISBN (Print)	978-3-030-05296-6
DOIs	https://doi.org/10.1007/978-3-030-05297-3_3
Publication status	Published - 2019
Event	5th IFIP WG 13.6 Working Conference on Human Work Interaction Design, HWID 2018 - Espoo, Finland Duration: 20 Aug 2018 → 21 Aug 2018

Publication series

Name	IFIP Advances in Information and Communication Technology
Volume	544
ISSN (Print)	1868-4238

Conference

Conference	5th IFIP WG 13.6 Working Conference on Human Work Interaction Design, HWID 2018
Country/Territory	Finland
City	Espoo
Period	20/08/18 → 21/08/18

Funding

Another possible future work is to introduce the description of possible errors in the task models (this technique is already supported by HAMSTERS notation and tool [13]) to provide support to analyse how to give back the authority to the human in case of automation failure.

Keywords

Allocation of functions
Authority
Automation design and assessment
Responsibility
Task modeling

Access to Document

10.1007/978-3-030-05297-3_3

Cite this

Bouzekri, E., Canny, A., Martinie, C., Palanque, P., & Gris, C. (2019). Using task descriptions with explicit representation of allocation of functions, authority and responsibility to design and assess automation. In T. Clemmensen, P. Campos, A. Lopes, F. Gonçalves, J. Abdelnour-Nocera, V. Roto, & B. R. Barricelli (Eds.), Human Work Interaction Design. Designing Engaging Automation - 5th IFIP WG 13.6 Working Conference, HWID 2018, Revised Selected Papers (pp. 36-56). (IFIP Advances in Information and Communication Technology; Vol. 544). Springer. https://doi.org/10.1007/978-3-030-05297-3_3

Bouzekri, Elodie ; Canny, Alexandre ; Martinie, Célia et al. / Using task descriptions with explicit representation of allocation of functions, authority and responsibility to design and assess automation. Human Work Interaction Design. Designing Engaging Automation - 5th IFIP WG 13.6 Working Conference, HWID 2018, Revised Selected Papers. editor / Torkil Clemmensen ; Pedro Campos ; Arminda Lopes ; Frederica Gonçalves ; José Abdelnour-Nocera ; Virpi Roto ; Barbara Rita Barricelli. Cham : Springer, 2019. pp. 36-56 (IFIP Advances in Information and Communication Technology).

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Bouzekri, E, Canny, A, Martinie, C, Palanque, P & Gris, C 2019, Using task descriptions with explicit representation of allocation of functions, authority and responsibility to design and assess automation. in T Clemmensen, P Campos, A Lopes, F Gonçalves, J Abdelnour-Nocera, V Roto & BR Barricelli (eds), Human Work Interaction Design. Designing Engaging Automation - 5th IFIP WG 13.6 Working Conference, HWID 2018, Revised Selected Papers. IFIP Advances in Information and Communication Technology, vol. 544, Springer, Cham, pp. 36-56, 5th IFIP WG 13.6 Working Conference on Human Work Interaction Design, HWID 2018, Espoo, Finland, 20/08/18. https://doi.org/10.1007/978-3-030-05297-3_3

Using task descriptions with explicit representation of allocation of functions, authority and responsibility to design and assess automation. / Bouzekri, Elodie; Canny, Alexandre; Martinie, Célia et al.
Human Work Interaction Design. Designing Engaging Automation - 5th IFIP WG 13.6 Working Conference, HWID 2018, Revised Selected Papers. ed. / Torkil Clemmensen; Pedro Campos; Arminda Lopes; Frederica Gonçalves; José Abdelnour-Nocera; Virpi Roto; Barbara Rita Barricelli. Cham: Springer, 2019. p. 36-56 (IFIP Advances in Information and Communication Technology; Vol. 544).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Academic › peer-review

TY - GEN

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N2 - Automation can be considered as a design alternative that brings the benefits of reducing the potential for human error and of increasing performance. However, badly designed automations, of which some of them are called automation surprises, can have a very negative impact on the overall performance of the couple operator/system. Automation design requires the definition of three specific aspects defining the relationship between the user and the system: allocation of functions, authority and responsibility. While these abstract concepts are usually well understood at a high level of abstraction, their integration within a development process is cumbersome. This paper presents an approach based on task models to explicitly handle those concepts. We show how such concepts can be integrated in a task modeling notation and illustrate on a case study how this notation can be used to describe design alternatives with different allocation of functions, authority and responsibility between the user and the system. Exploiting the case study, we demonstrate that embedding explicitly these concepts in a notation supports analysis and assessment of automation designs.

AB - Automation can be considered as a design alternative that brings the benefits of reducing the potential for human error and of increasing performance. However, badly designed automations, of which some of them are called automation surprises, can have a very negative impact on the overall performance of the couple operator/system. Automation design requires the definition of three specific aspects defining the relationship between the user and the system: allocation of functions, authority and responsibility. While these abstract concepts are usually well understood at a high level of abstraction, their integration within a development process is cumbersome. This paper presents an approach based on task models to explicitly handle those concepts. We show how such concepts can be integrated in a task modeling notation and illustrate on a case study how this notation can be used to describe design alternatives with different allocation of functions, authority and responsibility between the user and the system. Exploiting the case study, we demonstrate that embedding explicitly these concepts in a notation supports analysis and assessment of automation designs.

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Bouzekri E, Canny A, Martinie C, Palanque P, Gris C. Using task descriptions with explicit representation of allocation of functions, authority and responsibility to design and assess automation. In Clemmensen T, Campos P, Lopes A, Gonçalves F, Abdelnour-Nocera J, Roto V, Barricelli BR, editors, Human Work Interaction Design. Designing Engaging Automation - 5th IFIP WG 13.6 Working Conference, HWID 2018, Revised Selected Papers. Cham: Springer. 2019. p. 36-56. (IFIP Advances in Information and Communication Technology). doi: 10.1007/978-3-030-05297-3_3

Using task descriptions with explicit representation of allocation of functions, authority and responsibility to design and assess automation

Abstract

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Keywords

Access to Document

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