TY - GEN
T1 - Using task descriptions with explicit representation of allocation of functions, authority and responsibility to design and assess automation
AU - Bouzekri, Elodie
AU - Canny, Alexandre
AU - Martinie, Célia
AU - Palanque, Philippe
AU - Gris, Christine
PY - 2019
Y1 - 2019
N2 - Automation can be considered as a design alternative that brings the benefits of reducing the potential for human error and of increasing performance. However, badly designed automations, of which some of them are called automation surprises, can have a very negative impact on the overall performance of the couple operator/system. Automation design requires the definition of three specific aspects defining the relationship between the user and the system: allocation of functions, authority and responsibility. While these abstract concepts are usually well understood at a high level of abstraction, their integration within a development process is cumbersome. This paper presents an approach based on task models to explicitly handle those concepts. We show how such concepts can be integrated in a task modeling notation and illustrate on a case study how this notation can be used to describe design alternatives with different allocation of functions, authority and responsibility between the user and the system. Exploiting the case study, we demonstrate that embedding explicitly these concepts in a notation supports analysis and assessment of automation designs.
AB - Automation can be considered as a design alternative that brings the benefits of reducing the potential for human error and of increasing performance. However, badly designed automations, of which some of them are called automation surprises, can have a very negative impact on the overall performance of the couple operator/system. Automation design requires the definition of three specific aspects defining the relationship between the user and the system: allocation of functions, authority and responsibility. While these abstract concepts are usually well understood at a high level of abstraction, their integration within a development process is cumbersome. This paper presents an approach based on task models to explicitly handle those concepts. We show how such concepts can be integrated in a task modeling notation and illustrate on a case study how this notation can be used to describe design alternatives with different allocation of functions, authority and responsibility between the user and the system. Exploiting the case study, we demonstrate that embedding explicitly these concepts in a notation supports analysis and assessment of automation designs.
KW - Allocation of functions
KW - Authority
KW - Automation design and assessment
KW - Responsibility
KW - Task modeling
UR - http://www.scopus.com/inward/record.url?scp=85059890213&partnerID=8YFLogxK
U2 - 10.1007/978-3-030-05297-3_3
DO - 10.1007/978-3-030-05297-3_3
M3 - Conference contribution
AN - SCOPUS:85059890213
SN - 978-3-030-05296-6
T3 - IFIP Advances in Information and Communication Technology
SP - 36
EP - 56
BT - Human Work Interaction Design. Designing Engaging Automation - 5th IFIP WG 13.6 Working Conference, HWID 2018, Revised Selected Papers
A2 - Clemmensen, Torkil
A2 - Campos, Pedro
A2 - Lopes, Arminda
A2 - Gonçalves, Frederica
A2 - Abdelnour-Nocera, José
A2 - Roto, Virpi
A2 - Barricelli, Barbara Rita
PB - Springer
CY - Cham
T2 - 5th IFIP WG 13.6 Working Conference on Human Work Interaction Design, HWID 2018
Y2 - 20 August 2018 through 21 August 2018
ER -