User experience over time

E. Karapanos, M. Hassenzahl, J.B.O.S. Martens

    Research output: Chapter in Book/Report/Conference proceedingConference contributionAcademicpeer-review

    61 Citations (Scopus)
    1 Downloads (Pure)


    The way we experience and evaluate interactive products develops over time. An exploratory study aimed at understanding how users form evaluative judgments during the first experiences with a product as well as after four weeks of use. Goodness, an evaluative judgment related to the overall satisfaction with the product, was largely formed on the basis of pragmatic aspects (i.e. utility and usability) during the first experiences; after four weeks of use identification (i.e. what the products expresses about its owner) became a dominant aspect of how good a product is. Surprisingly, beauty judgments were largely affected by stimulation (e.g. novelty) during the first experiences. Over time stimulation lost its power to make the product beautiful in the users’ eyes.
    Original languageEnglish
    Title of host publicationCHI '08 : extended abstracts on human factors in computing systems
    Place of PublicationNew York, NY
    PublisherAssociation for Computing Machinery, Inc
    ISBN (Print)978-1-60558-012-X
    Publication statusPublished - 2008
    Event26th Annual ACM Conference on Human Factors in Computing Systems, CHI 2008 - Florence, Italy
    Duration: 5 Apr 200810 Apr 2008
    Conference number: 26


    Conference26th Annual ACM Conference on Human Factors in Computing Systems, CHI 2008
    Abbreviated titleCHI 2008
    Internet address


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