User experience as a parameter to enhance automation acceptance: lessons from automating articulatory tasks

Regina Bernhaupt; Francandois Manciet; Michael Pirker

doi:10.1145/2899361.2899376

User experience as a parameter to enhance automation acceptance: lessons from automating articulatory tasks

Regina Bernhaupt
, Francandois Manciet
, Michael Pirker

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Academic › peer-review

3 Citations (Scopus)

1 Downloads (Pure)

Abstract

If automation in a system is accepted by users is depending on the perceived usefulness and ease of use of the system. How and if user experience has an effect on acceptance is less explored. Goal of this research was to investigate how user experience is changing when a system is automating articulatory tasks. To investigate this relationship we used a case study from the field of interactive television (TV), automating the task of transferring a movie from the TV to the tablet or providing automatically information on the tablet for the movie running on the TV. The automation was indicated for all the tasks by simply bringing a remote control close to the device. Results show that automation in articulatory tasks has a direct positive influence on the overall user experience (UX) and thus is a candidate to further enhance automation acceptance models.

Original language	English
Title of host publication	Proceedings of ATACCS 2015 - 5th International Conference on Application and Theory of Automation in Command and Control Systems
Editors	Chris Johnson, Celia Martinie, Philippe Palanque, Thomas Feuerle, Francisco Javier Saez, Alberto Pasquini, Cristina Gonzalez Rechea, Michael Feary, Pim van Leeuwen, Marco Winckler
Place of Publication	New York
Publisher	Association for Computing Machinery, Inc.
Pages	140-150
Number of pages	11
ISBN (Electronic)	978-1-4503-3562-1
DOIs	https://doi.org/10.1145/2899361.2899376
Publication status	Published - 3 Sept 2015
Externally published	Yes
Event	5th International Conference on Application and Theory of Automation in Command and Control Systems, ATACCS 2015 - Toulouse, France Duration: 30 Sept 2015 → 2 Oct 2015

Conference

Conference	5th International Conference on Application and Theory of Automation in Command and Control Systems, ATACCS 2015
Country/Territory	France
City	Toulouse
Period	30/09/15 → 2/10/15

Funding

This project was funded by ruwido Austria. We thank all participants of the experiment and the ICS team at IRIT.

Keywords

Automation
Remote control
Second screen
Task migration
User experience

Access to Document

10.1145/2899361.2899376

Cite this

Bernhaupt, R., Manciet, F., & Pirker, M. (2015). User experience as a parameter to enhance automation acceptance: lessons from automating articulatory tasks. In C. Johnson, C. Martinie, P. Palanque, T. Feuerle, F. J. Saez, A. Pasquini, C. G. Rechea, M. Feary, P. van Leeuwen, & M. Winckler (Eds.), Proceedings of ATACCS 2015 - 5th International Conference on Application and Theory of Automation in Command and Control Systems (pp. 140-150). Association for Computing Machinery, Inc.. https://doi.org/10.1145/2899361.2899376

Bernhaupt, Regina ; Manciet, Francandois ; Pirker, Michael. / User experience as a parameter to enhance automation acceptance : lessons from automating articulatory tasks. Proceedings of ATACCS 2015 - 5th International Conference on Application and Theory of Automation in Command and Control Systems. editor / Chris Johnson ; Celia Martinie ; Philippe Palanque ; Thomas Feuerle ; Francisco Javier Saez ; Alberto Pasquini ; Cristina Gonzalez Rechea ; Michael Feary ; Pim van Leeuwen ; Marco Winckler. New York : Association for Computing Machinery, Inc., 2015. pp. 140-150

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title = "User experience as a parameter to enhance automation acceptance: lessons from automating articulatory tasks",

abstract = "If automation in a system is accepted by users is depending on the perceived usefulness and ease of use of the system. How and if user experience has an effect on acceptance is less explored. Goal of this research was to investigate how user experience is changing when a system is automating articulatory tasks. To investigate this relationship we used a case study from the field of interactive television (TV), automating the task of transferring a movie from the TV to the tablet or providing automatically information on the tablet for the movie running on the TV. The automation was indicated for all the tasks by simply bringing a remote control close to the device. Results show that automation in articulatory tasks has a direct positive influence on the overall user experience (UX) and thus is a candidate to further enhance automation acceptance models.",

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Bernhaupt, R, Manciet, F & Pirker, M 2015, User experience as a parameter to enhance automation acceptance: lessons from automating articulatory tasks. in C Johnson, C Martinie, P Palanque, T Feuerle, FJ Saez, A Pasquini, CG Rechea, M Feary, P van Leeuwen & M Winckler (eds), Proceedings of ATACCS 2015 - 5th International Conference on Application and Theory of Automation in Command and Control Systems. Association for Computing Machinery, Inc., New York, pp. 140-150, 5th International Conference on Application and Theory of Automation in Command and Control Systems, ATACCS 2015, Toulouse, France, 30/09/15. https://doi.org/10.1145/2899361.2899376

User experience as a parameter to enhance automation acceptance: lessons from automating articulatory tasks. / Bernhaupt, Regina; Manciet, Francandois; Pirker, Michael.
Proceedings of ATACCS 2015 - 5th International Conference on Application and Theory of Automation in Command and Control Systems. ed. / Chris Johnson; Celia Martinie; Philippe Palanque; Thomas Feuerle; Francisco Javier Saez; Alberto Pasquini; Cristina Gonzalez Rechea; Michael Feary; Pim van Leeuwen; Marco Winckler. New York: Association for Computing Machinery, Inc., 2015. p. 140-150.

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Academic › peer-review

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PY - 2015/9/3

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N2 - If automation in a system is accepted by users is depending on the perceived usefulness and ease of use of the system. How and if user experience has an effect on acceptance is less explored. Goal of this research was to investigate how user experience is changing when a system is automating articulatory tasks. To investigate this relationship we used a case study from the field of interactive television (TV), automating the task of transferring a movie from the TV to the tablet or providing automatically information on the tablet for the movie running on the TV. The automation was indicated for all the tasks by simply bringing a remote control close to the device. Results show that automation in articulatory tasks has a direct positive influence on the overall user experience (UX) and thus is a candidate to further enhance automation acceptance models.

AB - If automation in a system is accepted by users is depending on the perceived usefulness and ease of use of the system. How and if user experience has an effect on acceptance is less explored. Goal of this research was to investigate how user experience is changing when a system is automating articulatory tasks. To investigate this relationship we used a case study from the field of interactive television (TV), automating the task of transferring a movie from the TV to the tablet or providing automatically information on the tablet for the movie running on the TV. The automation was indicated for all the tasks by simply bringing a remote control close to the device. Results show that automation in articulatory tasks has a direct positive influence on the overall user experience (UX) and thus is a candidate to further enhance automation acceptance models.

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ER -

Bernhaupt R, Manciet F, Pirker M. User experience as a parameter to enhance automation acceptance: lessons from automating articulatory tasks. In Johnson C, Martinie C, Palanque P, Feuerle T, Saez FJ, Pasquini A, Rechea CG, Feary M, van Leeuwen P, Winckler M, editors, Proceedings of ATACCS 2015 - 5th International Conference on Application and Theory of Automation in Command and Control Systems. New York: Association for Computing Machinery, Inc. 2015. p. 140-150 doi: 10.1145/2899361.2899376

User experience as a parameter to enhance automation acceptance: lessons from automating articulatory tasks

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