User expectations and implications for designing the user experience of shared vehicles

Saif A. Al Khamissi; Bastian Pfleging

doi:10.1145/3349263.3351913

User expectations and implications for designing the user experience of shared vehicles

Saif A. Al Khamissi, Bastian Pfleging

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Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Academic › peer-review

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Abstract

Shared mobility is one of the main focus of mobility companies and start-ups in recent years. Despite the fact that many cities have some form of shared vehicles, it is still a niche market with the potential to become a sustainable business. In this paper, we investigate the limitations and possibilities of shared vehicles to make them more appealing to users. A combination of a literature survey, online survey, and interviewing individuals and stakeholders provide directions for future solutions. Our findings reveal that current shared vehicles services are at the beginning, where stakeholders focus on developing frameworks and regulations to deploy current services. However, the future of shared vehicles lies in the experiences provided in and around the vehicle, which might result in the development of new and more specific vehicles for certain users and contexts. The outcome is an invitation to discover and discuss the experiences of shared vehicles.

Original language	English
Title of host publication	Proceedings of the 11th International Conference on Automotive User Interfaces and Interactive Vehicular Applications: Adjunct Proceedings
Place of Publication	New York, NY, USA
Publisher	Association for Computing Machinery, Inc
Pages	130-134
Number of pages	5
ISBN (Electronic)	978-1-4503-6920-6
DOIs	https://doi.org/10.1145/3349263.3351913
Publication status	Published - 22 Sep 2019
Event	11th International ACM Conference on Automotive User Interfaces and Interactive Vehicular Applications (AutomotiveUI 2019) - Utrecht, Netherlands Duration: 22 Sep 2019 → 25 Sep 2019 Conference number: '19 https://www.auto-ui.org/19/

Conference

Conference	11th International ACM Conference on Automotive User Interfaces and Interactive Vehicular Applications (AutomotiveUI 2019)
Abbreviated title	AutomotiveUI
Country	Netherlands
City	Utrecht
Period	22/09/19 → 25/09/19
Internet address	https://www.auto-ui.org/19/

Keywords

Shared mobility
Shared vehicles
User experience

Access to Document

10.1145/3349263.3351913

Author versionFinal author version , 2.93 MB

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Al Khamissi, S. A., & Pfleging, B. (2019). User expectations and implications for designing the user experience of shared vehicles. In Proceedings of the 11th International Conference on Automotive User Interfaces and Interactive Vehicular Applications: Adjunct Proceedings (pp. 130-134). Association for Computing Machinery, Inc. https://doi.org/10.1145/3349263.3351913

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Al Khamissi, SA & Pfleging, B 2019, User expectations and implications for designing the user experience of shared vehicles. in Proceedings of the 11th International Conference on Automotive User Interfaces and Interactive Vehicular Applications: Adjunct Proceedings. Association for Computing Machinery, Inc, New York, NY, USA, pp. 130-134, 11th International ACM Conference on Automotive User Interfaces and Interactive Vehicular Applications (AutomotiveUI 2019), Utrecht, Netherlands, 22/09/19. https://doi.org/10.1145/3349263.3351913

User expectations and implications for designing the user experience of shared vehicles. / Al Khamissi, Saif A.; Pfleging, Bastian.

Proceedings of the 11th International Conference on Automotive User Interfaces and Interactive Vehicular Applications: Adjunct Proceedings. New York, NY, USA : Association for Computing Machinery, Inc, 2019. p. 130-134.

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Academic › peer-review

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Al Khamissi SA, Pfleging B. User expectations and implications for designing the user experience of shared vehicles. In Proceedings of the 11th International Conference on Automotive User Interfaces and Interactive Vehicular Applications: Adjunct Proceedings. New York, NY, USA: Association for Computing Machinery, Inc. 2019. p. 130-134 https://doi.org/10.1145/3349263.3351913