User expectations and implications for designing the user experience of shared vehicles

Saif A. Al Khamissi, Bastian Pfleging

    Research output: Chapter in Book/Report/Conference proceedingConference contributionAcademicpeer-review

    3 Citations (Scopus)
    304 Downloads (Pure)

    Abstract

    Shared mobility is one of the main focus of mobility companies and start-ups in recent years. Despite the fact that many cities have some form of shared vehicles, it is still a niche market with the potential to become a sustainable business. In this paper, we investigate the limitations and possibilities of shared vehicles to make them more appealing to users. A combination of a literature survey, online survey, and interviewing individuals and stakeholders provide directions for future solutions. Our findings reveal that current shared vehicles services are at the beginning, where stakeholders focus on developing frameworks and regulations to deploy current services. However, the future of shared vehicles lies in the experiences provided in and around the vehicle, which might result in the development of new and more specific vehicles for certain users and contexts. The outcome is an invitation to discover and discuss the experiences of shared vehicles.
    Original languageEnglish
    Title of host publicationProceedings of the 11th International Conference on Automotive User Interfaces and Interactive Vehicular Applications: Adjunct Proceedings
    Place of PublicationNew York, NY, USA
    PublisherAssociation for Computing Machinery, Inc.
    Pages130-134
    Number of pages5
    ISBN (Electronic)978-1-4503-6920-6
    DOIs
    Publication statusPublished - 22 Sept 2019
    Event11th International ACM Conference on Automotive User Interfaces and Interactive Vehicular Applications (AutomotiveUI 2019) - Utrecht, Netherlands
    Duration: 22 Sept 201925 Sept 2019
    Conference number: '19
    https://www.auto-ui.org/19/

    Conference

    Conference11th International ACM Conference on Automotive User Interfaces and Interactive Vehicular Applications (AutomotiveUI 2019)
    Abbreviated titleAutomotiveUI
    Country/TerritoryNetherlands
    CityUtrecht
    Period22/09/1925/09/19
    Internet address

    Keywords

    • Shared mobility
    • Shared vehicles
    • User experience

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