User expectations and implications for designing the user experience of shared vehicles

Saif A. Al Khamissi, Bastian Pfleging

Research output: Chapter in Book/Report/Conference proceedingConference contributionAcademicpeer-review

8 Downloads (Pure)

Abstract

Shared mobility is one of the main focus of mobility companies and start-ups in recent years. Despite the fact that many cities have some form of shared vehicles, it is still a niche market with the potential to become a sustainable business. In this paper, we investigate the limitations and possibilities of shared vehicles to make them more appealing to users. A combination of a literature survey, online survey, and interviewing individuals and stakeholders provide directions for future solutions. Our findings reveal that current shared vehicles services are at the beginning, where stakeholders focus on developing frameworks and regulations to deploy current services. However, the future of shared vehicles lies in the experiences provided in and around the vehicle, which might result in the development of new and more specific vehicles for certain users and contexts. The outcome is an invitation to discover and discuss the experiences of shared vehicles.
Original languageEnglish
Title of host publicationAdjunct Proceedings - 11th International ACM Conference on Automotive User Interfaces and Interactive Vehicular Applications, AutomotiveUI 2019
Place of PublicationNew York
PublisherAssociation for Computing Machinery, Inc
Pages130-134
Number of pages5
ISBN (Electronic)978-1-4503-6920-6
DOIs
Publication statusPublished - 22 Sep 2019
Event11th International ACM Conference on Automotive User Interfaces and Interactive Vehicular Applications (AutomotiveUI 2019) - Utrecht, Netherlands
Duration: 22 Sep 201925 Sep 2019
Conference number: '19
https://www.auto-ui.org/19/

Conference

Conference11th International ACM Conference on Automotive User Interfaces and Interactive Vehicular Applications (AutomotiveUI 2019)
Abbreviated titleAutomotiveUI
CountryNetherlands
CityUtrecht
Period22/09/1925/09/19
Internet address

Fingerprint

Industry

Keywords

  • Shared mobility
  • Shared vehicles
  • User experience

Cite this

Al Khamissi, S. A., & Pfleging, B. (2019). User expectations and implications for designing the user experience of shared vehicles. In Adjunct Proceedings - 11th International ACM Conference on Automotive User Interfaces and Interactive Vehicular Applications, AutomotiveUI 2019 (pp. 130-134). New York: Association for Computing Machinery, Inc. https://doi.org/10.1145/3349263.3351913
Al Khamissi, Saif A. ; Pfleging, Bastian. / User expectations and implications for designing the user experience of shared vehicles. Adjunct Proceedings - 11th International ACM Conference on Automotive User Interfaces and Interactive Vehicular Applications, AutomotiveUI 2019. New York : Association for Computing Machinery, Inc, 2019. pp. 130-134
@inproceedings{2fc18c67c45f4d95b633b0ac74a13a95,
title = "User expectations and implications for designing the user experience of shared vehicles",
abstract = "Shared mobility is one of the main focus of mobility companies and start-ups in recent years. Despite the fact that many cities have some form of shared vehicles, it is still a niche market with the potential to become a sustainable business. In this paper, we investigate the limitations and possibilities of shared vehicles to make them more appealing to users. A combination of a literature survey, online survey, and interviewing individuals and stakeholders provide directions for future solutions. Our findings reveal that current shared vehicles services are at the beginning, where stakeholders focus on developing frameworks and regulations to deploy current services. However, the future of shared vehicles lies in the experiences provided in and around the vehicle, which might result in the development of new and more specific vehicles for certain users and contexts. The outcome is an invitation to discover and discuss the experiences of shared vehicles.",
keywords = "Shared mobility, Shared vehicles, User experience",
author = "{Al Khamissi}, {Saif A.} and Bastian Pfleging",
year = "2019",
month = "9",
day = "22",
doi = "10.1145/3349263.3351913",
language = "English",
pages = "130--134",
booktitle = "Adjunct Proceedings - 11th International ACM Conference on Automotive User Interfaces and Interactive Vehicular Applications, AutomotiveUI 2019",
publisher = "Association for Computing Machinery, Inc",
address = "United States",

}

Al Khamissi, SA & Pfleging, B 2019, User expectations and implications for designing the user experience of shared vehicles. in Adjunct Proceedings - 11th International ACM Conference on Automotive User Interfaces and Interactive Vehicular Applications, AutomotiveUI 2019. Association for Computing Machinery, Inc, New York, pp. 130-134, 11th International ACM Conference on Automotive User Interfaces and Interactive Vehicular Applications (AutomotiveUI 2019), Utrecht, Netherlands, 22/09/19. https://doi.org/10.1145/3349263.3351913

User expectations and implications for designing the user experience of shared vehicles. / Al Khamissi, Saif A.; Pfleging, Bastian.

Adjunct Proceedings - 11th International ACM Conference on Automotive User Interfaces and Interactive Vehicular Applications, AutomotiveUI 2019. New York : Association for Computing Machinery, Inc, 2019. p. 130-134.

Research output: Chapter in Book/Report/Conference proceedingConference contributionAcademicpeer-review

TY - GEN

T1 - User expectations and implications for designing the user experience of shared vehicles

AU - Al Khamissi, Saif A.

AU - Pfleging, Bastian

PY - 2019/9/22

Y1 - 2019/9/22

N2 - Shared mobility is one of the main focus of mobility companies and start-ups in recent years. Despite the fact that many cities have some form of shared vehicles, it is still a niche market with the potential to become a sustainable business. In this paper, we investigate the limitations and possibilities of shared vehicles to make them more appealing to users. A combination of a literature survey, online survey, and interviewing individuals and stakeholders provide directions for future solutions. Our findings reveal that current shared vehicles services are at the beginning, where stakeholders focus on developing frameworks and regulations to deploy current services. However, the future of shared vehicles lies in the experiences provided in and around the vehicle, which might result in the development of new and more specific vehicles for certain users and contexts. The outcome is an invitation to discover and discuss the experiences of shared vehicles.

AB - Shared mobility is one of the main focus of mobility companies and start-ups in recent years. Despite the fact that many cities have some form of shared vehicles, it is still a niche market with the potential to become a sustainable business. In this paper, we investigate the limitations and possibilities of shared vehicles to make them more appealing to users. A combination of a literature survey, online survey, and interviewing individuals and stakeholders provide directions for future solutions. Our findings reveal that current shared vehicles services are at the beginning, where stakeholders focus on developing frameworks and regulations to deploy current services. However, the future of shared vehicles lies in the experiences provided in and around the vehicle, which might result in the development of new and more specific vehicles for certain users and contexts. The outcome is an invitation to discover and discuss the experiences of shared vehicles.

KW - Shared mobility

KW - Shared vehicles

KW - User experience

UR - http://www.scopus.com/inward/record.url?scp=85073605805&partnerID=8YFLogxK

U2 - 10.1145/3349263.3351913

DO - 10.1145/3349263.3351913

M3 - Conference contribution

SP - 130

EP - 134

BT - Adjunct Proceedings - 11th International ACM Conference on Automotive User Interfaces and Interactive Vehicular Applications, AutomotiveUI 2019

PB - Association for Computing Machinery, Inc

CY - New York

ER -

Al Khamissi SA, Pfleging B. User expectations and implications for designing the user experience of shared vehicles. In Adjunct Proceedings - 11th International ACM Conference on Automotive User Interfaces and Interactive Vehicular Applications, AutomotiveUI 2019. New York: Association for Computing Machinery, Inc. 2019. p. 130-134 https://doi.org/10.1145/3349263.3351913