Use cases for understanding business process models

Research output: Chapter in Book/Report/Conference proceedingConference contributionAcademicpeer-review

6 Citations (Scopus)

Abstract

Process models are used by people for many different purposes. Depending on that purpose, users may look into process models in different ways. However, the current stream of research into process model comprehension does not explicitly consider the type of information that a user is seeking for. By failing to do so, attempts to improve the readability of process models may be lopsided at best. To overcome this situation, we propose a list of 17 so-called process model comprehension use cases. These capture the different types of information-seeking behavior of the users. We validated the list through interview and focus group studies, which included 24 participants from 8 organizations. Based on our findings, we present implications for researchers to re-investigate the comprehension topic. The use cases may also be beneficial for the development of modeling tools and process modelers to better support the user needs.

Original languageEnglish
Title of host publicationAdvanced Information Systems Engineering
Subtitle of host publication29th International Conference, CAiSE 2017, Essen, Germany, June 12-16, 2017, Proceedings
EditorsEric Dubois, Klaus Pohl
Place of PublicationCham
PublisherSpringer
Chapter27
Pages428-442
Number of pages15
ISBN (Electronic)978-3-319-59536-8
ISBN (Print)978-3-319-59535-1
DOIs
Publication statusPublished - 2017
Externally publishedYes
Event29th International Conference on Advanced Information Systems Engineering, CAiSE 2017 - Essen, Essen, Germany
Duration: 12 Jun 201716 Jun 2017
Conference number: 29
http://caise2017.paluno.de/welcome/

Publication series

NameLecture Notes in Computer Science (LNCS)
PublisherSpringer
Volume10253
ISSN (Print)0302-9743
ISSN (Electronic)1611-3349
Name Information Systems and Applications, incl. Internet/Web, and HCI (LNISA)
Volume10253

Conference

Conference29th International Conference on Advanced Information Systems Engineering, CAiSE 2017
Abbreviated titleCAiSE 2017
Country/TerritoryGermany
CityEssen
Period12/06/1716/06/17
Internet address

Funding

This work has been supported by the European Union?s Horizon 2020 research and innovation programme under the Marie Sk?lodowska-Curie grant agreement No 660646. We thank Ingmar Haasdijk for his support in performing the interviews.

Keywords

  • Process model comprehension
  • Process perspective
  • Use case

Fingerprint

Dive into the research topics of 'Use cases for understanding business process models'. Together they form a unique fingerprint.

Cite this