Abstract
Process models are used by people for many different purposes. Depending on that purpose, users may look into process models in different ways. However, the current stream of research into process model comprehension does not explicitly consider the type of information that a user is seeking for. By failing to do so, attempts to improve the readability of process models may be lopsided at best. To overcome this situation, we propose a list of 17 so-called process model comprehension use cases. These capture the different types of information-seeking behavior of the users. We validated the list through interview and focus group studies, which included 24 participants from 8 organizations. Based on our findings, we present implications for researchers to re-investigate the comprehension topic. The use cases may also be beneficial for the development of modeling tools and process modelers to better support the user needs.
Original language | English |
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Title of host publication | Advanced Information Systems Engineering |
Subtitle of host publication | 29th International Conference, CAiSE 2017, Essen, Germany, June 12-16, 2017, Proceedings |
Editors | Eric Dubois, Klaus Pohl |
Place of Publication | Cham |
Publisher | Springer |
Chapter | 27 |
Pages | 428-442 |
Number of pages | 15 |
ISBN (Electronic) | 978-3-319-59536-8 |
ISBN (Print) | 978-3-319-59535-1 |
DOIs | |
Publication status | Published - 2017 |
Externally published | Yes |
Event | 29th International Conference on Advanced Information Systems Engineering, CAiSE 2017 - Essen, Essen, Germany Duration: 12 Jun 2017 → 16 Jun 2017 Conference number: 29 http://caise2017.paluno.de/welcome/ |
Publication series
Name | Lecture Notes in Computer Science (LNCS) |
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Publisher | Springer |
Volume | 10253 |
ISSN (Print) | 0302-9743 |
ISSN (Electronic) | 1611-3349 |
Name | Information Systems and Applications, incl. Internet/Web, and HCI (LNISA) |
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Volume | 10253 |
Conference
Conference | 29th International Conference on Advanced Information Systems Engineering, CAiSE 2017 |
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Abbreviated title | CAiSE 2017 |
Country/Territory | Germany |
City | Essen |
Period | 12/06/17 → 16/06/17 |
Internet address |
Funding
This work has been supported by the European Union?s Horizon 2020 research and innovation programme under the Marie Sk?lodowska-Curie grant agreement No 660646. We thank Ingmar Haasdijk for his support in performing the interviews.
Keywords
- Process model comprehension
- Process perspective
- Use case