Use cases for understanding business process models

    Research output: Chapter in Book/Report/Conference proceedingConference contributionAcademicpeer-review

    5 Citations (Scopus)

    Abstract

    Process models are used by people for many different purposes. Depending on that purpose, users may look into process models in different ways. However, the current stream of research into process model comprehension does not explicitly consider the type of information that a user is seeking for. By failing to do so, attempts to improve the readability of process models may be lopsided at best. To overcome this situation, we propose a list of 17 so-called process model comprehension use cases. These capture the different types of information-seeking behavior of the users. We validated the list through interview and focus group studies, which included 24 participants from 8 organizations. Based on our findings, we present implications for researchers to re-investigate the comprehension topic. The use cases may also be beneficial for the development of modeling tools and process modelers to better support the user needs.

    Original languageEnglish
    Title of host publicationAdvanced Information Systems Engineering - 29th International Conference, CAiSE 2017
    EditorsEric Dubois, Klaus Pohl
    PublisherSpringer
    Pages428-442
    Number of pages15
    ISBN (Print)9783319595351
    DOIs
    Publication statusPublished - 1 Jan 2017
    EventForum and Doctoral Consortium Papers Presented at the 29th International Conference on Advanced Information Systems Engineering, CAiSE-Forum-DC 2017 - Essen, Germany
    Duration: 12 Jun 201716 Jun 2017

    Publication series

    NameLecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
    Volume10253 LNCS
    ISSN (Print)0302-9743
    ISSN (Electronic)1611-3349

    Conference

    ConferenceForum and Doctoral Consortium Papers Presented at the 29th International Conference on Advanced Information Systems Engineering, CAiSE-Forum-DC 2017
    Country/TerritoryGermany
    CityEssen
    Period12/06/1716/06/17

    Keywords

    • Process model comprehension
    • Process perspective
    • Use case

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